Security and privacy

Built to earntrust at every step

Home repair is personal. The information that supports it deserves thoughtful protection. Remi combines executive oversight, secure engineering, workforce accountability, risk management, and independent assurance to help protect your information.

Detailed assurance materials are shared through controlled, need-to-know channels.

SOC 2 Type II

Independent control examination

CISO-led program

Executive oversight and accountability

Risk-based safeguards

Administrative, technical, and operational

Continuous improvement

Review, testing, and remediation

Trust is earned in layers

Remi's Information Security and Privacy Program is built around confidentiality, integrity, and availability. It combines governance, people, processes, and technology—and evolves as our business, services, risks, and obligations change.

How we operate

A program that adapts to new risks

Security is an ongoing discipline. We use a repeatable cycle to reduce risk, detect issues, and respond effectively in addition to strengthening controls over time.

01

Prevent

Risk assessment, policies, secure design, access controls, workforce training, hardening, and vendor governance reduce avoidable exposure.

02

Detect & respond

Monitoring, reporting channels, incident procedures, escalation, and recovery coordination support timely action when something needs attention.

03

Assure & improve

Audits, testing, access reviews, exercises, lessons learned, and remediation tracking help keep the program effective as conditions change.

Privacy with purpose

Privacy is a priority, not an afterthought

Remi's privacy program is governed alongside security. We assess privacy risk, train our workforce, protect personal information with appropriate safeguards, and maintain processes for incident response and required notifications.

Purpose-aware handling

Information is handled to support defined services, business activities, and legal or contractual responsibilities.

Authorized access

Personal information is limited to people and systems with an approved need.

Lifecycle protection

Retention, return, deletion, and disposal practices are governed by policy and applicable obligations.

Review & accountability

Training, policy review, incident procedures, and executive oversight reinforce responsible handling.

Independent assurance

Independent assurance for customers and partners

Remi has completed a SOC 2 Type II examination covering controls relevant to Security, Confidentiality, and Availability. Qualified customers and partners can request the report and other assurance materials through our Vanta Trust Center.

SOC 2 Compliant Type II badge

Common questions

A clearer path to assurance

Start here for high-level answers, then use our Trust Center for controlled access to supporting materials.

Questions about security or privacy?

Our teams are available to support customer assurance, privacy questions, and reports of suspected security concerns.